Introduction
SatTV Dallas ("we," "us," "our," or "Company") operates the website www.sattvdallas.com and provides satellite television and internet services throughout the Dallas-Fort Worth metroplex and surrounding North Texas communities. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in any capacity.
We are committed to protecting your privacy and ensuring the security of your personal information. This policy applies to all users of our website, customers of our satellite TV and internet services, and anyone who provides personal information to SatTV Dallas through any channel.
By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
Information We Collect
Personal Information You Provide
When you interact with SatTV Dallas, we may collect various types of personal information that you voluntarily provide, including:
Contact Information:
- Full name and preferred name
- Residential and mailing addresses
- Phone numbers (home, mobile, work)
- Email addresses
- Emergency contact information
Service-Related Information:
- Installation address and property details
- Preferred installation dates and times
- Television and internet usage preferences
- Programming package selections
- Equipment preferences and requirements
- Payment method and billing preferences
Account Information:
- Account usernames and passwords
- Security questions and answers
- Account preferences and settings
- Service history and modifications
- Payment history and billing information
Technical Support Information:
- Service issues and troubleshooting details
- Equipment serial numbers and model information
- Signal strength and technical diagnostic data
- Customer service interaction records
Marketing and Communication Preferences:
- Newsletter subscriptions
- Promotional offer interests
- Communication channel preferences
- Survey responses and feedback
Information We Collect Automatically
When you visit our website or use our services, we may automatically collect certain information through various technologies:
Website Usage Information:
- IP address and geographic location
- Browser type, version, and operating system
- Device type and mobile device identifiers
- Website pages visited and time spent
- Referring websites and search terms
- Click-through rates and user interactions
Service Usage Information:
- Channel viewing patterns and preferences
- Internet usage statistics and bandwidth consumption
- Equipment performance and diagnostic data
- Service outage and technical issue reports
- Mobile app usage and functionality access
Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your website experience, analyze usage patterns, and deliver targeted content. You can control cookie settings through your browser preferences, though some website functionality may be limited if cookies are disabled.
Information from Third Parties
We may receive information about you from various third-party sources:
DISH Network and DIRECTV: As authorized dealers, we receive customer information necessary to process service orders, installations, and ongoing account management from our satellite TV provider partners.
Credit Reporting Agencies: We may obtain credit information to evaluate service eligibility, determine deposit requirements, and assess creditworthiness for service agreements.
Installation and Service Partners: Our certified installation technicians and service partners may provide customer interaction reports, service completion confirmations, and technical assessment information.
Marketing Partners: We may receive demographic and interest information from marketing partners to better understand customer preferences and deliver relevant offers.
How We Use Your Information
SatTV Dallas uses your personal information for various legitimate business purposes:
Service Provision and Management
Installation and Setup:
- Schedule and coordinate professional installation appointments
- Conduct site surveys and technical assessments
- Configure equipment and activate satellite TV services
- Provide customer training and support documentation
Account Management:
- Create and maintain customer accounts
- Process service changes and upgrades
- Generate billing statements and process payments
- Manage service agreements and contract terms
Technical Support:
- Diagnose and resolve technical issues
- Perform remote system diagnostics and troubleshooting
- Coordinate equipment repairs and replacements
- Monitor system performance and reliability
Customer Communication
Service Communications:
- Send installation confirmations and appointment reminders
- Provide service outage notifications and updates
- Deliver account statements and payment reminders
- Share important service agreement changes
Marketing Communications:
- Inform customers about new services and features
- Share promotional offers and special pricing
- Send newsletters and industry updates
- Conduct customer satisfaction surveys
Business Operations
Analytics and Improvement:
- Analyze customer usage patterns and preferences
- Evaluate service quality and customer satisfaction
- Improve website functionality and user experience
- Develop new services and enhance existing offerings
Legal and Regulatory Compliance:
- Maintain records required by telecommunications regulations
- Respond to legal requests and court orders
- Ensure compliance with consumer protection laws
- Protect against fraud and unauthorized service access
Information Sharing and Disclosure
SatTV Dallas may share your personal information in the following circumstances:
Service Providers and Business Partners
DISH Network and DIRECTV: We share necessary customer information with our satellite TV provider partners to process service orders, activate accounts, and provide ongoing customer support. These providers have their own privacy policies governing their use of customer information.
Installation and Technical Partners: We share relevant customer and service information with our certified installation technicians and technical support partners to ensure successful service delivery and ongoing system maintenance.
Payment Processors: We share billing and payment information with trusted payment processing companies to handle credit card transactions, automated payments, and billing services. These processors are required to maintain strict data security standards.
Legal and Regulatory Requirements
Legal Compliance: We may disclose personal information when required by law, legal process, or government request, including responses to court orders, subpoenas, and regulatory investigations.
Protection of Rights: We may share information to protect our legal rights, prevent fraud, ensure customer and employee safety, and enforce our terms of service and service agreements.
Business Transactions
In the event of a merger, acquisition, or sale of business assets, customer information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
Data Security and Protection
SatTV Dallas implements comprehensive security measures to protect your personal information:
Technical Safeguards
Data Encryption: We use industry-standard encryption protocols to protect sensitive information during transmission and storage, including SSL certificates for website security and encrypted databases for customer records.
Access Controls: We maintain strict access controls, ensuring that only authorized personnel can access customer information, with access levels based on job responsibilities and business necessity.
System Monitoring: Our systems are continuously monitored for security threats, unauthorized access attempts, and data breaches, with automated alerts for suspicious activities.
Physical Security
Secure Facilities: Our offices and data storage facilities maintain physical security measures, including restricted access, security cameras, and environmental control, to protect against unauthorized access and data loss.
Equipment Security: Customer equipment and installation materials are stored in secure facilities with inventory tracking and access logging to prevent theft and unauthorized use.
Your Privacy Rights and Choices
SatTV Dallas respects your privacy rights and provides various options for controlling your personal information:
Access and Updates
You have the right to access, review, and update your personal information maintained by SatTV Dallas. Contact our customer service team to:
- Review your account information and service details
- Update contact information and preferences
- Correct inaccurate or outdated information
- Request copies of information we maintain about you
Communication Preferences
You can control how we communicate with you:
- Opt out of marketing emails and newsletters
- Choose preferred communication channels (email, phone, mail)
- Set frequency preferences for promotional communications
- Update contact information and communication preferences
Account Management
You maintain control over your service account:
- Modify programming packages and service features
- Update payment methods and billing preferences
- Change service agreements and contract terms
- Cancel services according to the agreement terms
Data Deletion
Upon service termination or customer request, we will delete or anonymize personal information according to our data retention policies and legal requirements. Some information may be retained for legitimate business purposes, including regulatory compliance and dispute resolution.
Cookies and Website Technologies
Types of Cookies We Use
Essential Cookies: Required for basic website functionality, including secure login, form submission, and navigation features. These cookies cannot be disabled without affecting website performance.
Analytics Cookies: Help us understand how visitors use our website, including popular pages, user flow patterns, and areas for improvement. This information is used to enhance website design and functionality.
Marketing Cookies: Enable targeted advertising and promotional content based on your interests and browsing behavior. These cookies help us deliver relevant offers and track marketing campaign effectiveness.
Cookie Management
You can control cookie settings through your web browser preferences:
- Block all cookies or specific cookie types
- Delete existing cookies from your device
- Receive notifications before cookies are stored
- Configure privacy settings for different websites
Note that disabling cookies may limit website functionality and prevent access to certain features and services.
Children's Privacy
SatTV Dallas does not knowingly collect personal information from children under 13 years of age. Our website and services are designed for adults who can enter into service agreements and make purchasing decisions.
If we become aware that we have collected personal information from a child under 13, we will take immediate steps to delete that information. Parents or guardians who believe their child has provided personal information to SatTV Dallas should contact us immediately.
Data Retention
SatTV Dallas retains personal information for various periods based on business needs and legal requirements:
Active Customer Information
We maintain current customer information for the duration of your service agreement and for a reasonable period thereafter to address billing questions, provide technical support, and meet regulatory requirements.
Service and Technical Records
Installation records, service history, and technical support interactions are retained to ensure service quality, resolve disputes, and comply with telecommunications regulations.
Marketing and Communication Records
Marketing preferences, communication history, and promotional interactions are retained to respect your preferences and provide consistent customer experiences.
Legal and Regulatory Records
Certain information must be retained for specific periods as required by federal and state telecommunications regulations, tax laws, and consumer protection requirements.
Third-Party Services and Links
Our website may contain links to third-party websites, services, and applications that are not operated by SatTV Dallas. These third parties have their own privacy policies and data handling practices that may differ from ours.
SatTV Dallas is not responsible for the privacy practices or content of third-party websites and services. We encourage you to review the privacy policies of any third-party services you access through our website or use in connection with our services.
California Privacy Rights
California residents have additional privacy rights under the California Consumer Privacy Act (CCPA):
Right to Know
You have the right to request information about the categories and specific pieces of personal information we have collected about you, including the sources of information, purposes for collection, and categories of third parties with whom information is shared.
Right to Delete
You have the right to request deletion of personal information we have collected about you, subject to certain exceptions for legal compliance, fraud prevention, and legitimate business operations.
Right to Opt-Out
You have the right to opt out of the sale of personal information. SatTV Dallas does not sell personal information to third parties for monetary consideration.
Non-Discrimination
SatTV Dallas will not discriminate against you for exercising your California privacy rights, including denying services, charging different prices, or providing different service quality.
To exercise your California privacy rights, contact us using the information provided in this policy. We may require verification of your identity before processing requests.
International Users
SatTV Dallas primarily serves customers in Texas and the United States. If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and facilities are located.
By using our services, you consent to the transfer of your information to the United States and acknowledge that U.S. data protection laws may differ from those in your country of residence.
Changes to This Privacy Policy
SatTV Dallas reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or business operations. When we make material changes to this policy, we will:
- Update the "Last Updated" date at the beginning of this policy
- Notify customers through email, account notifications, or website announcements
- Provide advance notice of significant changes that affect customer rights
- Offer opportunities to review and accept updated terms
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. Continued use of our services after policy changes indicates your acceptance of the updated terms.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact SatTV Dallas:
Customer Service:
- (469) 213-7481
Online Contact: Visit www.sattvdallas.com and use our online contact form for non-urgent privacy questions and feedback.
We are committed to addressing your privacy concerns promptly and thoroughly. Most inquiries are responded to within 1-2 business days, with more complex requests addressed within the timeframes required by applicable law.
This Privacy Policy is effective as of the date listed above and supersedes all previous versions. SatTV Dallas is committed to protecting your privacy and ensuring the security of your personal information in all our business operations and customer interactions.