Getting Started
What services does SatTV Dallas provide?
SatTV Dallas is your premier satellite TV and internet service provider in the Dallas-Fort Worth area. We are authorized dealers for both DISH Network and DIRECTV, offering complete satellite television solutions, satellite internet services, and professional installation. Our services include residential and commercial installations, equipment upgrades, technical support, and ongoing customer service.
Do you serve my area?
We proudly serve the entire Dallas-Fort Worth metroplex and surrounding North Texas communities, including Dallas, Plano, Frisco, McKinney, Allen, Richardson, Carrollton, Garland, Irving, Arlington, Fort Worth, and rural areas throughout East Texas, North Texas, and West Texas. If you're unsure about service availability in your specific location, please contact us for a coverage check.
How do I get started with SatTV Dallas?
Getting started is simple! Contact us by phone or through our website to schedule a free consultation. We'll discuss your entertainment needs, explain available packages and pricing, and schedule a convenient installation appointment. Our team handles everything from initial consultation to final installation and customer training.
Installation and Equipment
How long does installation take?
Most residential installations take 2-4 hours, depending on the complexity of your setup and the number of receivers being installed. Our technicians work efficiently while ensuring quality installation that meets all safety and performance standards. We'll provide an estimated timeframe when scheduling your appointment.
Is the installation really free?
Yes! Professional installation is completely free with every satellite TV system. This includes site survey, dish mounting, receiver installation, cable routing, system activation, and comprehensive customer training. There are no hidden installation fees or surprise charges.
Can you install on any type of home?
Our certified technicians can install satellite systems on virtually any residential or commercial property, including single-family homes, apartments, condos, mobile homes, and businesses. We work with various roof types, siding materials, and architectural styles. During our pre-installation consultation, we'll assess your property and confirm the best installation approach.
What if I'm renting my home?
We can install satellite systems on rental properties with proper landlord permission. We'll work with you and your landlord to ensure the installation meets property requirements and doesn't violate lease agreements. Many installations can be done without permanent modifications to the property.
Do you provide same-day installation?
We offer same-day installation for many customers, subject to technician availability and scheduling. Next-day installation is available for virtually all customers. We also provide flexible scheduling with morning, afternoon, and weekend appointment options to accommodate your busy schedule.
What equipment will I receive?
Equipment varies by service provider and package selection. DISH Network customers receive Hopper or Wally receivers with advanced DVR capabilities. DIRECTV customers receive Genie systems with whole-home functionality. All equipment includes remote controls, necessary cables, and mounting hardware. We'll explain all equipment features during installation.
Service and Technology
What's the difference between DISH Network and DIRECTV?
Both providers offer excellent satellite TV service with unique advantages. DISH Network is known for innovative technology like the Hopper system, competitive pricing, and excellent customer service ratings. DIRECTV offers extensive sports programming, premium channel packages, and the advanced Genie whole-home system. We'll help you choose the best provider based on your viewing preferences and budget.
Do you offer 4K programming?
Yes! Both DISH Network and DIRECTV offer 4K Ultra HD programming on select channels and content. Our installations include 4K-capable receivers and equipment, so you can enjoy ultra-high-definition content with four times the resolution of standard HD programming.
Can I watch TV on my mobile devices?
Absolutely! Both satellite providers offer mobile apps that allow you to watch live TV, recorded programs, and on-demand content on smartphones, tablets, and laptops. You can also download content for offline viewing during travel or in situations without internet connectivity.
How many TVs can I connect?
Our satellite systems support multiple television connections throughout your home. The exact number depends on your chosen package and equipment configuration. Whole-home DVR systems allow you to watch different programs on different TVs simultaneously, while sharing recorded content across all connected televisions.
What internet speeds do you offer?
Our satellite internet services provide various speed options to meet different household needs, from basic browsing and email to high-speed connections suitable for streaming, gaming, and remote work. Internet speeds and availability vary by location, so we'll assess your specific area and recommend the best available options.
Pricing and Contracts
Are there any hidden fees?
No hidden fees! We believe in transparent, honest pricing. Before installation, we provide detailed written estimates that include all costs, equipment charges, activation fees, and monthly service rates. The price we quote is exactly what you'll pay, with no surprise charges or undisclosed fees.
What promotions are currently available?
We regularly offer special promotions, including free premium channels, discounted programming packages, equipment upgrades, and installation incentives. Current promotions vary and change frequently, so contact us directly for the most up-to-date promotional offers available in your area.
Can I change my programming package later?
Yes! You can upgrade or modify your programming package at any time. We'll help you adjust your service to match changing viewing preferences, seasonal needs, or budget considerations. Some package changes may affect your monthly rate or contract terms, which we'll explain clearly before making any modifications.
Technical Support and Reliability
How reliable is satellite TV service?
Our satellite TV systems provide 99% signal reliability, even during severe weather conditions. Unlike cable systems that can fail during storms, our advanced satellite technology maintains consistent performance. We're so confident in our reliability that we offer a money-back guarantee if you experience signal issues we can't resolve.
What happens during bad weather?
Modern satellite systems are designed to perform well during most weather conditions. While extremely severe storms with heavy rain or snow might temporarily affect signal quality, these outages are typically brief, and service resumes automatically when weather conditions improve. Our systems are much more reliable than traditional cable during most weather events.
Do you provide technical support?
Yes! We provide comprehensive technical support for all our customers. Our local support team can help with system troubleshooting, remote control programming, feature explanations, and resolving any technical issues. Support is available by phone during business hours, with emergency support available for critical issues.
What if my equipment breaks?
We provide equipment protection and replacement services. If your receiver or other equipment fails due to normal use or manufacturing defects, we'll repair or replace it at no charge. Lightning damage and other weather-related equipment issues are also covered under our service protection plans.
Can you help me understand all the features?
Absolutely! During installation, our technicians provide comprehensive training on all system features, remote control operation, DVR functionality, and mobile app usage. We also provide ongoing support to help you discover and use advanced features as your comfort level increases.
Specific Services
Do you serve rural areas?
Yes! Satellite TV and internet are ideal solutions for rural areas where cable service isn't available or reliable. Our satellite systems work excellently in rural locations, providing the same high-quality programming and internet speeds available in urban areas. We have extensive experience with rural installations and understand the unique requirements of country properties.
Do you install for businesses?
We provide comprehensive commercial satellite TV and internet solutions for Dallas-area businesses. Our commercial services include restaurants, bars, hotels, offices, retail stores, and other business types. We understand commercial requirements, including multiple viewing areas, regulatory compliance, and integration with existing audio-visual systems.
Can you move my service to a new home?
Yes! We provide service relocation assistance for customers moving within our service area. We'll coordinate disconnection at your old address and installation at your new location, often on the same day. Moving services may include equipment transfer, new installation requirements, and service address updates.
Do you buy out existing contracts?
We sometimes offer contract buyout assistance for customers switching from other providers. Buyout availability and amounts vary based on current promotions and your specific situation. Contact us to discuss your existing contract and available buyout options.
What about international programming?
Both DISH Network and DIRECTV offer extensive international programming packages in dozens of languages. Whether you're looking for Spanish, Korean, Arabic, Portuguese, or other international content, we can help you find programming that connects you with your cultural interests and language preferences.
Troubleshooting
My picture quality looks poor. What should I do?
Poor picture quality can result from various factors, including loose connections, weather interference, or equipment settings. First, check that all cables are securely connected and try changing channels to determine if the issue affects all programming. If problems persist, contact our technical support team for advanced troubleshooting and possible service calls.
I'm having trouble with my remote control. Can you help?
Remote control issues are common and usually easily resolved. Try replacing batteries first, then check that the remote is properly paired with your receiver. Our technical support team can walk you through remote programming, troubleshooting steps, and replacement options if necessary.
What if I lose signal during a storm?
Brief signal loss during severe weather is normal, and service typically resumes automatically when conditions improve. If signal loss persists after the weather clears, check that your dish isn't blocked by debris, ice, or snow. Contact our support team if signal problems continue after weather-related issues are resolved.
My DVR isn't recording properly. What's wrong?
DVR recording issues can stem from storage capacity limits, scheduling conflicts, or system settings. Check your recording schedule for conflicts, ensure adequate storage space, and verify recording settings. Our technical support team can remotely diagnose DVR issues and provide step-by-step resolution guidance.
Contact and Support
How do I contact customer service?
You can reach SatTV Dallas customer service by phone during business hours, through our website contact form, or by visiting our Dallas showroom. We maintain local phone numbers and email addresses, ensuring you always reach knowledgeable team members familiar with your account and local service considerations.
How quickly do you respond to service calls?
We prioritize rapid response to all service requests. Routine service calls are typically scheduled within 24-48 hours, while emergencies receive same-day attention. Our local service team ensures faster response times than national companies operating from distant call centers.
Still have questions? Contact SatTV Dallas directly for personalized assistance. Our knowledgeable team is ready to help with any questions about satellite TV, internet services, installation, or account management. We're here to ensure you have the best possible satellite entertainment experience!